SAP ENTERPRISE SUPPORT ADVISOR
Position
The mission of an Enterprise Support Advisor is to ensure the
readiness of the customer‘s SAP solution(s) for
innovation and that the SAP operations are performed with optimal
Total Cost of Operations.
This will be achieved by eg. leveraging Run SAP best practices, SAP
E2E standards and providing Mission Critical
Support to the customer.
Summarized, the deliverables to achieve the objectives
of SAP Enterprise Support are:
- SAP Software solutions and maintenance
- SAP E2E Operation standards
- Run SAP methodology
- SAP Mission Critical Support
- SAP Global Support Backbone
The ownership responsibility to get benefits from the SAP
Enterprise Support is with the customer’s IT organization.
The Enterprise Support Advisor supports the customer’s IT to
identify the potential of TCO reduction and further
innovation with SAP Software.
He/she will proactively leverage the skills, standards,
processes, tools, and service offerings of SAP
Enterprise Support to mitigate the risks across all technology
stacks and the complete customer application landscape.
He/She will help to eliminate the application and lifecycle
management painpoints associated during the full
SAP software lifecircle (implementation, operations and
upgrades)
TASKS
- Quarterly meetings with Customer Senior Management to prove the
value of SAP Enterprise Support and the corresponding results in
terms of innovation and TCO reduction
- Provide SAP Enterprise Support status report
- Deliver Run SAP scoping
- Manage and support all deliveries of the SAP Enterprise Support
contract
- Discover, track, and address (or solve) customer top issues and
mitigating risks
- Assist customer in enabling the E2E Solution Operations
standards
- Handle critical customer situations and involve any relevant
party inside or outside AGS to resolve these situations
- Track customer Top Issues, define and drive related Action Plan
based on the customers project need and pain points
Requirements
- Substantial IT Knowledge
- Knowledge of SAP Products and Technology
- Team worker to collaborate with senior customer IT Managers,
Account Executives, as well as with SAP Global Service and
Support lines of services
- Well organized and reliable
- Create commitment to and enthusiasm for the accomplishment of
challenging objectives across diverse
topics and teams
- Languages: local language and fluency in English, additional
languages an advantage
- Presentation and communication skills
- Optional: Programming Skills
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