Business Area/Line of Business Field Services
Main Purpose of Job The goal is to work out strategies and
solution landscapes and based on this, to elaborate sales
opportunities. The consulting manager manages a team of consultants
in a specific solution area, industry and applies his proven
engagement and delivery experience covering the full customer
engagement cycle.
Core Tasks/Responsibilities:
- Provide expert services and advice to target accounts to
successful manage the customer engagement and ensure highest
customer satisfaction
- Support Field Services and sales teams in the preparation,
conception, realization and go live of national and international
SAP implementation projects in the services arena
- Support Consulting Director in the creation of the team and
then for the performance management, deployment, development of
consultants, especially those dedicated to engagement
management
- Responsible for the continuous upskilling of consultants and
the delivery of high value consulting services
- Take responsibility for achievement of financial targets
- Working closely wit internal entities, customers and partners
to identify requirements and provide input for product development
and management
Profile requirements:
Education
- High technical or economic education
Experience
- At least 8 years of business and in-depth services experience
and Retail industry knowledge
- Experienced in project management, IT and consulting
methodologies
- A minimum of 5 years in SAP engagement management lead or
programme management roles covering the full customer engagement
life cycle, consulting and pre-sales
- Deep knowledge and experience of consulting and the enterprise
applications business
Skills & Qualifications:
- Excellent people management skills
- Strong analytical skills, result-oriented and effectiveness in
problem-solving
- Ability to present complex information to customers and
colleagues in a clear and appealing manner
- Ability and flexibility to implement and manage change
- Creative individual with strong networking ad customer
relationship management capabilities
Languages
- Good knowledge of English
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